Refund and Returns Policy

Thank you for shopping with Accessories Haul. We want every customer to receive the right product in good condition. Please read our Refund and Returns Policy carefully before placing an order.

By purchasing from our website, you agree to the terms mentioned below.

1. Return and Exchange Eligibility

We accept return or exchange requests only if the product you received is:

• Damaged during delivery
• Defective or not working properly
• Wrong product, wrong size, wrong color, or wrong design sent by us
• Missing parts or accessories included with the product
• Significantly different from the product shown or described on our website

To be eligible for a return or exchange, the product must be unused, unworn, unwashed, and in the same condition as received. The product must also be returned with its original packaging, tags, box, invoice, and any included accessories.

2. Return Request Time

Customers must contact us within 24 hours of receiving the product if there is any issue with the order.

For faster support, please send us:

• Order number
• Full name and phone number
• Clear photos or video of the product
• Photo of the packaging
• A short explanation of the issue

We recommend recording an unboxing video when opening your parcel. This helps us verify any damage, missing item, or wrong product claim quickly.

3. Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned or exchanged unless they are damaged, defective, or wrongly delivered:

• Earrings
• Earring sets
• Nose pins or similar intimate jewellery items
• Used or worn jewellery
• Used watches
• Products without original packaging, tag, or invoice
• Products damaged by customer misuse
• Products exposed to water, perfume, lotion, sweat, chemicals, or rough use
• Sale, clearance, discount, or promotional items, unless damaged or wrongly delivered
• Customized or special-request products

4. Change of Mind

We do not accept returns or refunds for change of mind after delivery.

This includes cases such as:

• “I do not like it anymore”
• “The product does not suit me”
• “I ordered the wrong item”
• “The color looks slightly different”
• “I found another product later”

Please check the product photos, description, size, color, and details carefully before placing your order.

5. Color and Size Differences

We try our best to show product images and colors as accurately as possible. However, slight color differences may happen due to lighting, photography, screen brightness, mobile display settings, or editing.

Minor color, size, or design variation will not be considered a valid reason for return unless the product is clearly different from what was ordered.

6. Watch and Jewellery Care

Jewellery and watches are delicate fashion accessories. Damage caused by improper use is not eligible for return, exchange, or refund.

Please avoid contact with:

• Water
• Perfume
• Lotion
• Sweat
• Harsh chemicals
• Excessive pulling, bending, or pressure

Gold-plated, stainless steel, zircon, and fashion jewellery should be handled carefully to maintain shine and durability.

7. Refund Policy

Refunds are only approved after we receive and inspect the returned product.

A refund may be approved if:

• The product is damaged or defective
• The correct replacement product is unavailable
• The wrong item was sent and exchange is not possible
• The order was prepaid but could not be delivered due to our issue

If your refund is approved, it will be processed through a suitable payment method, such as mobile banking, bank transfer, or the original payment method where possible.

Refund processing may take 7 to 10 working days after approval.

8. Exchange Policy

If your product is damaged, defective, or wrongly delivered, we may offer an exchange instead of a refund.

Exchange depends on product availability. If the same product is not available, we may offer:

• A similar product
• Store credit
• Refund, if exchange is not possible

9. Delivery Charge and Return Shipping

Delivery charges are non-refundable unless the issue was caused by Accessories Haul.

If the return or exchange is approved because of our mistake, such as wrong product or damaged product, we will guide you on the return process.

If a return is approved for any other special reason, the customer may need to pay the return delivery charge.

10. Order Cancellation

Customers may request order cancellation before the order is shipped.

Once the order has been shipped or handed over to the courier, cancellation may not be possible. If the customer refuses to receive the parcel without a valid reason, future orders may require advance payment.

11. Damaged Parcel During Delivery

If the parcel looks damaged, opened, or tampered with during delivery, please take photos or videos before opening it.

Contact us immediately so we can review the issue and coordinate with the courier partner if needed.

12. How to Request a Return, Exchange, or Refund

To request support, please contact us through:

Email: accessorieshaulbd@gmail.com
Mobile: +88 01954303364
Phone: +88 01779741553
WhatsApp: Accessorieshaul

Please include your order number, phone number, product photos or video, and a clear explanation of the issue.

13. Final Decision

Accessories Haul reserves the right to approve or reject any return, exchange, or refund request after reviewing the product condition, order details, and customer claim.

We always try to solve customer issues fairly and professionally.

14. Policy Updates

Accessories Haul may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date.