Welcome to Accessories Haul. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, create an account, place an order, contact us, or use our services.
By using our website, you agree to the terms of this Privacy Policy.
1. Who We Are
Accessories Haul is an online ecommerce store offering jewellery, watches, fashion accessories, and related products. Our website is designed to help customers browse products, place orders, track orders, and contact our support team.
2. Information We Collect
When you use our website or place an order, we may collect the following information:
- Full name
- Phone number
- Email address
- Billing and delivery address
- Order details and purchase history
- Payment method, transaction reference, or payment confirmation details
- Account login details, if you create an account
- Messages or information you send through WhatsApp, Facebook, Instagram, email, or contact forms
- Device information, browser type, IP address, pages visited, and website usage data
- Cookies and similar tracking information
We collect only the information necessary to process orders, provide customer support, improve our website, and offer a better shopping experience.
3. How We Use Your Information
We may use your information to:
- Process, confirm, and deliver your orders
- Contact you about your order status, delivery, payment, return, or exchange
- Provide customer support through phone, email, WhatsApp, or social media
- Create and manage your customer account
- Improve our website, product selection, and customer experience
- Prevent fraud, fake orders, misuse, or unauthorized activities
- Send promotional offers, discounts, updates, or marketing messages, only where appropriate
- Maintain business records and comply with legal or regulatory requirements
4. Payment Information
We do not intentionally store sensitive payment information such as full card numbers, PINs, passwords, or banking credentials.
Payment-related information may be processed by trusted payment service providers, mobile financial service providers, banks, or payment gateways, depending on the payment option you choose. These third-party providers are responsible for handling payment information securely according to their own privacy and security policies.
5. Order Delivery and Courier Partners
To deliver your order, we may share necessary information with delivery or courier partners. This may include your name, phone number, delivery address, order details, and payment collection information if cash on delivery or similar delivery payment service is used.
We only share the information required to complete delivery and customer support.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Keep items in your cart
- Remember your preferences
- Help you log in to your account
- Understand how visitors use our website
- Improve website speed, performance, and user experience
- Support advertising, retargeting, or analytics
You can disable cookies from your browser settings. However, some parts of the website, such as cart, checkout, or login features, may not work properly if cookies are disabled.
7. Marketing and Promotional Communication
We may use your phone number, email address, or social media contact to send you updates about new products, offers, discounts, or order-related information.
You can request to stop receiving promotional messages at any time by contacting us. Even if you opt out of marketing messages, we may still contact you for important order-related matters.
8. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share limited information only with trusted third parties when necessary, such as:
- Courier and delivery partners
- Payment processors or payment gateways
- Website hosting and technical service providers
- Analytics and advertising platforms
- Customer support tools
- Social media platforms, if you contact us through them
- Legal authorities, if required by law or to protect our business and customers
All third parties are expected to handle your information responsibly and use it only for the service they provide.
9. Data Security
We take reasonable technical and organizational steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, online platform, or internet-based service can guarantee 100% security. You are responsible for keeping your account login details, password, and device secure.
10. Data Retention
We keep your personal information only as long as necessary for:
- Completing orders and deliveries
- Customer service and dispute resolution
- Business, accounting, and legal records
- Fraud prevention and security purposes
- Improving our services
When your information is no longer required, we may delete, anonymize, or securely store it according to our business needs and applicable requirements.
11. Your Rights
You may contact us to:
- Request access to the personal information we hold about you
- Correct or update your personal information
- Request deletion of your personal information, where applicable
- Opt out of promotional communication
- Ask questions about how your information is used
We may need to verify your identity before processing such requests.
12. Third-Party Links
Our website may include links to third-party websites or platforms, such as Facebook, Instagram, TikTok, WhatsApp, payment services, or courier tracking services.
We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before sharing information with them.
13. Children’s Privacy
Our website is intended for general customers and is not designed to collect personal information from children. If a child places an order or provides personal information, a parent or guardian should contact us so we can review or remove the information if necessary.
14. Product Reviews, Messages, and User Content
If you submit a review, comment, message, image, or feedback through our website or social media pages, we may use it to improve our service, respond to your request, or display customer feedback. We will not intentionally publish sensitive personal information without your permission.
15. International Service Providers
Some of the tools or platforms we use, such as website hosting, analytics, email, payment, or social media services, may store or process data outside Bangladesh. By using our website, you understand that your information may be processed through such service providers when necessary.
16. Changes to This Privacy Policy
Accessories Haul may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage customers to review this page regularly.
17. Contact Us
For any questions, requests, or concerns about this Privacy Policy, please contact us:
Accessories Haul
Email: accessorieshaulbd@gmail.com
Mobile: +88 01954303364
Phone: +88 01779741553
Facebook: AccessoriesHaul